Your satisfaction is our first concern so if for any reason you’re not satisfied with your internet purchase you can return any unused item without custom engraving or sizing in its original new condition within 30 days from the date of shipment for a refund or exchange. Unfortunately we cannot except returns on special order items, which include rings sized smaller than 6 and larger than a size 7. Please note that the above return policy applies to Internet purchases only. Please note that if there is any damage to your purchase you must notify us by E-mailing sean@tracyjewelers.com within 24 hours after receipt of the merchandise.
Most items ship within 3 business days. Rings smaller than a size 6 and larger than a size 7 are considered special orders and usually ship within 7 to 14 business days. All items, except Design Your Own Engagement Ring (Bridal Ring Builder) engagement rings are shipped via U.S. Registered Mail. There is no shipping charge for online purchases.
Engagement rings in the Design Your Own Engagement Ring (Bridal Ring Builder) section and our Design your Own Jewelry section(Jewelry Builder) are usually shipped within 10 business days (18 business days for 18K and Platinum). These items are shipped via Federal Express. Please note that we only ship to your credit card billing address within the United States. If you wish us to ship to another address we require a wire transfer. Contact customer service and they will assist you with this. We are only responsible for shipping your purchase, addressed to you, to the address specified by you. Your purchase is considered received by you when delivered to the address specified by you. We have no control over and bear no responsibility regarding who actually accepts the package (your purchase) at the address specified by you.
Use this text to share information about your brand with your customers. Describe a collection, share announcements, or welcome customers to your store.
